We hope you love your items when you receive them and are delighted by them. However if you are not 100% satisfied with your purchase, you can return your goods and exchange or take a credit note to spend at a later date.
If you would like to return an item please email us at firstname.lastname@example.org
All items purchased on the website can be returned as long as the following criteria is met.
- Items need to be returned within 14 days of receiving your product.
- Items must not be used or damaged.
- We can't accept a refund back if it arrived damaged if this item is broken in delivery back to us.
- The buyer is responsible for the delivery cost on all returned items.
- Please use a registered postage service for your return and keep your postage proof safe. We are not responsible for any items that do not reach us and are not obliged to refund if an item doesn't arrive.
- Items will be refunded once we have received them at The Home of Handmade, please allow 3-5 working days for your refund to be processed.
Items purchased in the shop can be exchanged or we can issue you a credit note which you can use within 12 months.
- exchanges must be made within 14 days of purchase.
- Items must not be damaged or used.
In the unlikely event of an item arriving damaged please send us images and contact us at email@example.com